Resolve socket connection errors during login

KB Article

Issue

When logging in to any FactoryLogix application, a "socket connection was aborted" error prevents login. This error may be caused by a licensing issue. It can occur when a license dongle is in use and the license server runs out of disk space, corrupting the *.lic file in the FactoryLogix Server folder. This file controls which licensed options are available.

Prerequisites

• Perform all steps on the license server machine.

• Ensure you have access to the original *.lic file from your installation email or contact your manager to get a copy.

Resolution

1. Open the File Explorer on the license server and confirm that free disk space is available.

2. Log into FactoryLogix Office.

3. Select Settings > Licensing and confirm that a licensing error is displayed.
   
   
   

   

   
   
   

4. Navigate to C:\Program Files (x86)\Aegis\FactoryLogix Server.

5. locate the *.lic file and note its file size.

6. Compare the file size of the *.lic file against the original *.lic file provided in your installation email. If the sizes don't match, the file is corrupted.

7. Delete the corrupted *.lic file from C:\Program Files (x86)\Aegis\FactoryLogix Server. Do not rename the file—you must delete it or move it out of the folder.

8. Copy the valid *.lic file from your installation email to C:\Program Files (x86)\Aegis\FactoryLogix Server.

9. Restart the FactoryLogix Application Service—the login error should no longer happen.